EXCHANGES AND RETURNS
We take special care to ensure that you receive jewellery of the highest quality. All pieces are triple-checked for manufacturing flaws or weaknesses before being packed for orders.
For up to 2 months within you receiving your order, we will gladly repair any piece that breaks due to a manufacturing fault. All other repairs will be charged by the hour.
Please note that certain chains and findings used in making our jewels are not necessarily manufactured in-house and can not always be repaired if they break. We, therefore, always urge you to be careful with these components.
Should you wish to return your purchase please contact us at firstname.lastname@example.org to discuss the matter. For a full refund to apply, the items must be returned to us within 7 days of delivery, in an unused condition, along with its original packaging.
*Courier charges are non-refundable and the return cost of any packages are the responsibility of the customer.
If the goods you receive from us are damaged upon opening or not what you ordered, please notify us via email within 48 hours of receipt.
Not the right fit? We offer one complimentary sizing for all Brass/Silver stock pieces. Courier charges will, however, apply.
Our hollow 9k Gold and Sterling Silver Hoops are manufactured in a small factory in Italy. Sadly, we cannot repair them if they break - please do wear them with care.
- Make sure your hoops are securely fastened, with the arm locking between the clips. The small clips may widen as a normal result of regular wear. We recommend having the clips assessed, as soon as they feel too loose, so that we can tighten them for you. This can easily be done by any professional jeweller near you if you are unable to visit our studio.
- Hoops are sold in pairs and we cannot replace a single hoop under any circumstances.
NATURAL PEARLS AND STONES
Natural components like Baroque Pearls, Coral, Opal, Malachite, Lapis Lazuli and Green Onyx used in our collections are 100% organic and genuine. Avoid exposure to harsh chemicals and rough activity, as these stones are fragile and sensitive to erosive materials.
Their shapes and hues reflect the way they were formed by nature and each and every one is completely unique. Our Tropical Safari Collection embraces irregularity and we cannot guarantee that you will receive charms that are completely uniform in size and colour or free of natural discolouration/crystallisation/variation.
We cannot be held responsible for the loss of any charms or damage to natural components once they have left our studio.
We will gladly exchange any charms for replacements that suit your preference, if they are unused/unworn and in their original condition or packaging. Courier fees will be the responsibilty of the customer.