Sizing

Making sure that you have the correct ring size is very important and we understand that this can be especially tricky for a surprise engagement. We will help as much as we can to find an accurate estimate.

Resizing a finished ring can affect its structural integrity and increase the risk of stones breaking or falling out of their settings.

Certain designs will make resizing near impossible and we will advise accordingly should this be the case.

All of our custom ring quotations include a resizing of one size smaller or larger per ring. Anything beyond this limit will be at an additional charge for materials and labour, which will be quoted on before any work is done on the ring.

A minimum of 2-5 working days is required for resizing.

 

Repairs

We urge our clients to take care when wearing their jewellery.

We do our best to ensure that all pieces leaving our studio are made to last, but jewellery is also fine and delicate, and if treated roughly, it will break. We cannot be held liable for damage to jewellery once it has left our studio.

We will attend to any problems that arise due to manufacturing faults within 6 months of your purchase. We will not be held responsible for the loss of any stone.

If your custom jewellery piece is made with claw settings, we recommend having these checked once a year. We recommend insuring all luxury pieces, and will, upon request, provide valuation certificates for any pieces we have made.

Valuations of jewellery we did not make will be at an additional charge.

Please note that custom pieces cannot be exchanged or returned under any circumstances.

 

Care

Apart from wearing your pieces with care, these are our general recommendations:

- Avoid exposing jewellery to any harsh chemicals

- Always clean your pieces with warm soapy water and a soft toothbrush. Certain stones are porous and extra sensitive to chemicals and heat. We will provide detailed instructions on care for these.

- Avoid wearing your jewellery while swimming, hiking, washing dishes, gymming or any activities where your jewellery is at risk of being knocked or scratched.