1. Can your order be sent internationally?
Please note that you may be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from state to state and country to country.
Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.
2. Your order has been confirmed by an automated Shopify order confirmation email...What now?
Please allow for 10-15 working days for manufacturing of your order.
We endeavour to process all orders as quickly as possible, and should your purchased piece be in stock, we will dispatch as soon as we are able. Please note though that all online purchases should be treated as ‘made to order,’ so please allow 10 to 15 working days for processing and manufacturing. Once processed and manufactured, your order will be shipped.
3. You placed your order, but you paid via EFT and it hasn't cleared yet.
4. You placed an order for solid 9k Gold pieces which are made-to-order.
5. You received shipping confirmation & tracking details. When can you expect delivery once your order has been dispatched from our studio?
🌞 If you are in a National City Centre: Within 1 - 2 working days.
🍒 If you are in a small town or regional area/ farm/ rural location: Within 3 - 5 days.
✈️ INTERNATIONAL DELIVERY TAKES 7 to 15 DAYS.
Upon dispatch, you will be sent confirmation and tracking details that you can use to keep an eye on your parcel.
We only ship orders Monday to Friday, during office hours, and do not operate on public holidays.
Once an order has been confirmed and payment accepted, and order shipped, it is in the hands of our courier partners. We are not liable for any errors made by these services.
Once you have received your parcel, please open it with care. We are not liable for any items damaged during the opening of your parcel. Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
We cannot be held responsible for an incorrect address being entered while ordering on our website. If you complete your order and then notice that the address details are incorrect, please contact us immediately: firstname.lastname@example.org.
6. Hoops - what you need to know!
- Hoops are sold in pairs but if you have misplaced a single hoop we can still help you out :) Please email email@example.com to organise your replacement purchase.
7. Natural Pearls & Stones
We will gladly exchange any charms for replacements that suit your preference, if they are unused/unworn and in their original condition or packaging.
8. How do I keep my jewels looking fresh and fabulous?
Silver and Brass jewellery pieces tarnish over time due to oxidation in the air, and general dirt and dust. The best way to keep your jewellery looking shiny and new is to wear it!
Brass jewellery is more sensitive to tarnishing than Silver jewellery, and as such all of our Brass pieces are delivered to you with a small polishing cloth which you can use to shine the surface. In addition to this you can use Brasso too!
All jewellery can be cleaned using a soft toothbrush in warm soapy water. Dry with a soft cloth.
If at home methods are doing the trick, please get in touch with us and we will happily polish your jewels for you at our studio :)