Frequently Asked Questions
1. Can your order be sent internationally?
Yes, yes and yes! We send orders all over the world, with our trusted partner, DHL. Just select the international shipping option at checkout with a flat rate of R550.00
2. Your order has been confirmed by an automated Shopify Order Confirmation. What now?
This means we received your order on our system and can start processing it.
3. You placed your order, but you paid via EFT and it hasn't cleared yet.
Once we have received valid Proof of Payment, we wait for your payment to clear in our bank account before it can be dispatched. Transfers between different banks usually take between 2 and 5 working days. You will receive a confirmation email when your payment has cleared.
4. You placed an order for solid 9k Gold pieces which are made-to-order.
9k solid gold pieces take us between 10 and 15 days to manufacture if they are not held in stock. For each 9k piece which is made-to-order, there is a CLEAR indication of this on its product page, looking like this:
5. You received shipping confirmation & tracking details upon your parcel's dispatch. When can you expect delivery?
🍇 If you are based in Cape Town: Today or Tomorrow. (Weekends excluded)
🌞 If you are in a National City Centre: Within 1 - 2 working days.
🍒 If you are in a small town or regional area/ farm/ rural location: Within 3 - 5 days.
✈️ INTERNATIONAL DELIVERY TAKES 7 to 15 DAYS.
Our delivery lead times are mere guidelines provided to us by courier partners.
Once your parcel has been handed to the courier, we have no further control of its journey.
Upon dispatch, you will be sent confirmation and tracking details that you can use to keep an eye on your parcel